Refund policy

Thank you for shopping at Chérie Studio.

Please read our return policy carefully before placing your order.

## Eligible Returns
Returns are **ONLY accepted for manufacturing defects and product quality issues**.
If you receive defective press‑on nails, please contact our customer service within 48 hours after package delivery.
You are required to provide clear photos or short videos showing the product defect, package and order number for verification.

## Non‑Returnable & Non‑Refundable Items
1. All custom‑made items with Swarovski crystal embellishments are final sale. **NO returns, NO exchanges and NO refunds will be accepted**. These products are hand‑assembled according to order specifications and cannot be resold.
2. Items damaged caused by improper application, misuse, artificial scratch, drop, self‑modification are not eligible for return or refund.
3. Used, worn, altered or partial‑set products cannot be returned.
4. Change‑of‑mind returns, dislike of style, wrong size selected by customer are not supported. We do not accept returns for personal preference reasons.

## Return Process
1. Submit defect evidence to our support email within 48 hours upon receiving your parcel.
2. We will review your case and reply within 2‑3 business days.
3. If your quality‑defect claim is approved, we will arrange replacement or partial refund according to the actual situation.
Return shipping cost for quality‑issue returns will be covered by our store.

## Important Reminder
Our press‑on nails are hand‑crafted. Minor hand‑crafting imperfections that do not affect usage are not treated as quality defects.
We do not accept returns after the 48‑hour claim window.

If you have any questions, please reach out to our customer support.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.cheriepress@gmail.com.